Mayday fans file complaints to Consumer Council after Taiwanese band’s Hong Kong concert date rescheduled

Dozens of fans have made complaints to Hong Kong’s consumer watchdog after Taiwanese rock group Mayday rescheduled an upcoming concert at the Kai Tak Stadium two weeks before the show.

B’in Music’s rescheduling announcement on March 9, 2026. Photo: binmusic.ig via Instagram.

As of 1pm on Tuesday, the Consumer Council had received 24 complaints about the rescheduled show involving a total amount of HK$63,613, local media reported. Among the complaints, 16 were from concertgoers outside Hong Kong.

The single largest complaint involved HK$6,700.

The band’s record label B’in Music said in an Instagram post on Monday that the March 24 concert would be rescheduled to March 29.

The decision came after an assessment to “ensure all performances are presented at their best and that fans at each show can fully enjoy this special birthday moment,” B’in Music said, referring to the Taiwanese band’s 29th anniversary tour.

The label added that the organiser will arrange refunds for concertgoers who had bought tickets for the cancelled show, including service and postage fees, with each ticketing platform handling its own refund procedures.

Users will not need to apply for a refund or take any action, it added.

A screenshot of a mainland Chinese Threads user complaining about the rescheduling arrangements. Photo: carota_shui via Threads.

Tickets for the rescheduled March 29 concert went on sale at noon on March 11, with tickets priced at HK$555 to HK$1,855. According to a notice on HK Ticketing’s website, the organiser “reserves the right to add, reduce or otherwise amend the performer list of event without prior notice.”

The band is playing four dates in Hong Kong, with the other three concerts being on March 25, 27 and 28.

‘Ridiculous’

The watchdog said that it received complaints regarding organisers not automatically transferring their tickets to the new dates, as well as causing disruptions hotel and transport arrangements for concertgoers travelling specifically to Hong Kong.

The cancellation angered mainland Chinese concertgoers, including one who said on Threads that the incident was “ridiculous.” They had booked a flight from Wuhan to Hong Kong and another from Hong Kong to Shanghai, as well as a one night’s stay at a Tsim Sha Tsui hotel.

The post was shared more than 530 times, with almost a thousand likes.

Last February, the watchdog received complaints involving ticketing errors for the much-anticipated performance of K-pop girl group NJZ, formerly known as NewJeans, which left fans with the wrong dates on their passes.

A month later, it received dozens of complaints over a printing error on British rock band Coldplay’s concert tickets following the ticketing platform’s announcement that the misprinted tickets have been voided.