UK energy: about 14m households getting ‘below-average’ service

Ecotricity ranked top in Citizens Advice survey, followed by Outfox, Octopus and Co-operative

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Around 14 million households in the UK are receiving “below average” customer service from their energy supplier, a consumer group has warned.

Citizens Advice said energy suppliers must improve their service, as its survey of 16 companies showed that half of gas and electricity consumers are with suppliers scoring less than three out of five stars for their customer service.